For me every Monday is like a fresh beginning. I start out full of energy and a big list of things that needs to get done. But when rolling over my to-do list there is always a small number of items that just never seem to get completed because I’ve simply gotten caught up in the day to day.
As small businesses owners we are often so busy finding customers, getting orders, delivering services or products and collecting payments that we barely find time to stop and look around.
Maybe your customer feedback survey is one of those items that keeps getting rolled over; maybe you think it’s a luxury. Believe me it’s not.
Keeping more customers makes it easier to get orders and customer feedback helps you to keep customers.