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[Report] The 10 Big Mistakes Small Business Make When Running Customer Surveys
Any organisation that wants to build its business long term must listen to and act on customer feedback. The problem is that not all customer surveys are good customer surveys make sure you don’t make these mistakes.
Learn more about: The 10 Big Mistakes Small Business Make When Running Customer Surveys
[Report] How to Implement an Effective Customer Feedback System
How hard could it be? You need to know what customers want so just ask them a few questions. It’s not that easy – There are a few tricks and traps to collecting this information. Use this report to make sure you design your system to deliver the best outcomes for your business.
Learn more about the free How to Implement an Effective Customer Feedback System report
[Report] Introduction to Net Promoter Score®
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Learn more: Net Promoter Score – A Brief Introduction